At Pro Pharma, your privacy and data security are taken seriously.
We are committed to protecting your personal information and maintaining strict confidentiality at all times.

This Privacy Policy explains what information we collect, how it is used, and how it is protected.

 

1. Information We Collect

We collect information when you browse our website, place an order, or contact us.

This may include:

Personal details

  • Name

  • Email address

  • Phone number

  • Shipping address

Order information

  • Products purchased

  • Order history

Payment information

  • We do not store credit card data

  • For Bitcoin (BTC) and Thailand bank transfers, we store only payment confirmation details

  • We never have access to banking credentials, wallet keys, or login information

Technical data

  • IP address

  • Browser type

  • Device type

  • Pages visited

Communications

  • Messages sent via WhatsApp, email, or website contact forms

 

2. How We Use Your Information

Your information is used strictly for operational and security purposes, including:

  • Processing and delivering orders

  • Sending order confirmations and status updates

  • Responding to customer inquiries and support requests

  • Improving website functionality and user experience

  • Preventing fraud, abuse, or unauthorized activity

  • Maintaining accurate sales, inventory, and compliance records

We do not sell, rent, or trade your personal information to third parties.

 

3. Payments

All payments are handled manually via:

  • Bitcoin

  • USDT

  • Bank transfer

  • QR-Payment

For all payments:

  • Verification is performed manually

  • Only confirmation details are stored

  • No sensitive banking or wallet data is ever accessed or retained

 

4. Cookies & Tracking

Our website uses cookies to:

  • Ensure proper website functionality

  • Remember cart and session data

  • Analyze traffic and site performance

  • Improve overall user experience

Cookies do not collect sensitive personal or payment information.

You may disable cookies through your browser settings if desired, though some site features may be limited.

 

5. Sharing of Information

Your data is shared only when strictly necessary, including with:

  • Shipping providers (for order delivery)

  • Technical service providers (hosting, security, maintenance)

  • Analytics tools (for internal performance analysis only)

We never share your data with third parties for advertising, resale, or marketing purposes.

 

6. Data Security & Infrastructure

We implement strict security measures at all times to protect your data.

These include:

  • Encrypted SSL connections

  • Secure, access-restricted systems

  • Controlled server access

  • Manual payment verification processes

Our infrastructure is designed to keep your data secure, protected, and isolated at all times.

While no online system can be compromised-proof in theory, Pro Pharma operates using professional-grade security architecture to ensure maximum data protection and confidentiality.

 

7. Your Rights

You may request to:

  • Access your stored personal information

  • Correct inaccurate data

  • Request deletion of non-essential records

Requests can be made by contacting us directly through our official communication channels.

 

Final Note

By using the Pro Pharma website, you agree to this Privacy Policy.

We are committed to maintaining trust, discretion, and data security at every level of our operation.